FREQUENTLY ASKED QUESTIONS

Unpacking

Does my mattress really come out of a box?

You better believe it! The Bed Boss mattresses are compressed and vacuumed sealed for shipping convenience.

What's the best way to unpack my new mattress?

Glad you asked! Unpack your bed in a well ventialted area, such as your garage or porch, and give it at least an hour. There can be a slight "new mattress" smell, but fresh air will allow it dissipate quickly.

How long should I wait before moving my mattress to my bedroom?

We recommend at least an hour before bringing the mattress into your living space.

How long does the bed take to return to normal shape?

Your mattress should be decompressed in about 24 hours. This can vary some with the temperature of the room. Warmer climates generally see shorter decompression times.

What can I do to speed up the process and sleep on my new mattress sooner?

You can encourage your mattress along by putting on the floor and dancing on it. (Walking works too. But dancing is more fun.)

Foundation and Support

What kind of support does my mattress need?

Support your new bed with a firm flat foundation, such as a foundation box, platform bed, or the floor.

What kind of box is best?

The flatter and firmer the better. Box springs are flexible, and this is perfect for an inner spring mattress. But memory foam beds fair better on the flattest and most stable surfaces.

Does my mattress come with a foundation?

No, sorry. The Bed Boss beds are sold mattress-only.

Do you sell foundation boxes?

Yes! See our speciality foundations and adjustable beds here.

Where can I get a new foundation box?

Check out our lineup or visit your local mattress store who will have a variety to choose from. If you bought your Bed Boss mattress from a local retailer, ask for a special price on a solid foundation to go underneath. Mattress stores love to make a deal.

Can I just use my old box spring?

It depends. Remember, the firmer the support the better. If your box spring is dipping, sagging, or has any soft spots, then it would be best to replace it. If it is more than about 8 years old, it's probably time to get a new one anyway.

Maintenance

How can I get the most out of my mattress?

Your mattress from The Bed Boss doesn't require much special care. But there are a few things you can do to enjoy greater longevity.

Do I need to flip my mattress?

The Bed Boss mattresses have a single sleeping surface so there is no need to flip. But rotating you mattress every 3 months will keep it in tip top shape.

Rotate my mattress?

Yes, just spin it 180 degrees, positioning the head at the foot, or vice versa.

Care

How should I care for the mattress cover?

Most of our mattresses feature removable zippered covers. This allows you to take it off, freshen it up, and put it back on in time for bed.

Oh, no! I spilt something on my bed!

Not to worry. Most of our covers are removable and can be dry cleaned.

Can I put the cover in my washer?

We do not generally recommend using a household washing machine to clean your mattress cover. Several of our models have special quilted foam, and this can become bunched, or dislodged in a traditional washer. Take it to your favorite dry cleaner.

What mattress pad do you recommend?

The Bed Boss Preserve is an excellent choice for protecting your mattress from moisture. For extra cooling, check out the Cool Response Protector. More info can be found here.

Will using a heated blanket hurt my mattress?

No. Your bed will be just fine under a toasty warm blanket. You may, however, notice that your mattress feels softer. But this change is temporary.

Contact Us

I've got more questions! How can I reach The Bed Boss?

We love to hear from our customers! Simply fill out a contact form and we will get back to you, within 24 hours. But usually much sooner. Our mailing address is The Bed Boss 99 Textile Ln, Chattanooga TN 37419.

Can I talk to a real live person?

Send us an email or submit the contact form, and a friendly, helpful, enthusiastic representative will call you back.

I love my mattress and pillow!

Wonderful! Let us know by submitting a testimonial, Liking us on Facebook, and telling your friends and family.

I'm not as happy as I thought I'd be with my mattress or pillow.

We are sorry to hear that. Feel free to contact us. We are here to listen, and to help.

Delivery

How long will it take for my new mattress or pillow to ship?

Most orders are processed for shipment the same day and picked up by FedEx the following business day. Many customers receive their mattress within 2 days of ordering.

How long will it take for my order to arrive?

All products are shipped directly from our Chattanooga TN warehouse via FedEx ground. Average shipment time is 2-3 days.

Terms and Conditions

What is your privacy policy?

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information, EVER.

What's your return policy?

Products purchased directly from thebedboss.com or products purchased through any independent retailer are not eligible for RETURN. All sales are final, and all individual purchase policies apply only to the retailer where the original sale is made.

Do you store my credit card information?

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser. We do not store your card number.

I see your beds on Amazon, Ebay, and Craig's list. Do I get a warranty on those?

Amazon purchases from The Bed Boss Official Seller Account absolutely carry full product warranty coverage. Visit us HERE. Purchases from other online sellers are considered unauthorized retailers, and all other THIRD PARTY resellers (on Amazon, EBAY, Craig's List, Overstock) are not covered by our warranty.