Warranty?

Tell me more about the warranty.

We stand behind (and sleep on) our products, and we will do everything we can to resolve issues quickly should they arise. Every mattress comes with a 10 year prorated limited warranty against manufactured defects. It's rare, but it can happen.

How long is that warranty again?

10 years. That's 3650 nights!

What does the warranty cover?

The Bed Boss warranty covers manufactured defects such decompression problems, sagging (greater than 1.0 inch), or foam defects.

What if I buy online?

Use caution. Only purchases made from Authorized and Select Retailers, or directly from TheBedBoss.com will carry product warranty. There are lots of fakers out there offering suspiciously cheap prices. Make sure you are receiving a genuine BedBoss bed!

I see your beds on Amazon, Ebay, and Craig's list. Do I get a warranty on those?

NO. Purchases from unauthorized retailers, or any THIRD PARTY reseller (like Amazon, EBAY, Craig's List, Overstock) are not covered by our warranty.

What if I don't like how my mattress feels?

While we believe we create some of the most comfortable mattresses in the world, we know there isn't a one-size-fits-all sleep solution. Sorry. No comfort guarantees (expressed or implied).

My mattress seems to be sagging!

Don't panic. Take a good look at the box underneath. Is it solid, stable, and flat? Foam naturally conforms, to your body and to the surface it rests on. Dips, sags, or soft areas in your foundation can be exaggerated in your memory foam mattress.

Is there a warranty on the pillows?

Our pillows are fantastic, and made to last, but there is no specific warranty. However, just let us know what you are experiencing and with a little creativity and patience, we'll having you sleeping great in no time.

How can I determine if the problem is in my mattress or the box?

Just slide your bed on to the floor and try it out. Then look closely at, and run your hands across, the surface of your box spring or foundation. Notice any waves? If so, the problem is most likely in your support and not your Bed Boss mattress.

 

To begin a warranty claim, please complete the following form in its entirety. Your claim will be reviewed and processed within 7 business days.

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What issue are you experiencing with your Bed Boss product? Check all that apply.